# Terms and Conditions
**Last updated: 29 September 2026**
Welcome to Mud & Miles. These terms outline how we work together to ensure your dog has a safe and happy adventure. By booking our services, you agree to the following conditions.
**Email:** mudandmilesdogco@outlook.com
**Service area:** Child’s Ercall and surrounding villages
## 1. Our Services
Mud & Miles provides professional dog walking, running, puppy visits, and bespoke dog-care adventures. Specific details, including session lengths and pricing, are confirmed at the time of booking.
## 2. Bookings & Consultations
A booking is only confirmed once we have accepted it in writing. Before our first session, we require a 'Meet and Greet' to discuss your dog’s routine, health, and behavior. We reserve the right to decline service if we feel a dog is not a safe fit for our groups or individual walks.
## 3. Your Responsibilities
To keep everyone safe, you must provide accurate information regarding your dog’s:
- Health history, allergies, and vaccinations.
- Behavioral traits, including reactivity or history of chasing livestock.
- Emergency contact and vet details.
Please notify us immediately of any changes. Mud & Miles is not liable for issues resulting from undisclosed information.
## 4. Health & Safety
Dogs must be microchipped, wearing proper ID, and equipped with a secure collar or harness. They should be up to date with parasite treatments. We cannot walk dogs showing signs of contagious illness.
## 5. Off-Lead Exercise & Running
Dogs will only be exercised off-lead with your written consent and once we are confident in their recall. For running services, we adjust pace and distance based on your dog's age and fitness level. We may substitute a run for a walk if weather conditions make running unsafe.
## 6. Access & Scheduling
Please ensure we have reliable access to your property at the agreed time. Collection windows are approximate to account for traffic and the needs of other dogs. If we cannot gain entry, the session will be charged as a late cancellation.
## 7. Weather & Emergencies
In extreme weather (heatwaves, storms, or ice), we may shorten walks or replace them with home visits for your dog's safety. In the event of an emergency, you authorize Mud & Miles to seek veterinary care. You remain responsible for any veterinary fees incurred.
## 8. Media & Updates
We love sharing updates! We may send you photos of your dog’s adventures. We will only use these photos for Mud & Miles marketing or social media if you have provided express permission.
## 9. Payments & Cancellations
Payments are due by the date stated on your invoice. Cancellations are managed under our specific Cancellation Policy, which is considered part of these terms.
## 10. Liability & Termination
We provide all services with professional care and skill. We are not responsible for incidents involving undisclosed conditions or equipment failure. We may end service immediately if a dog presents a safety risk or if payment is overdue.
## 11. Privacy & Complaints
Your data is protected under our Privacy Policy. If you are ever unhappy with our service, please contact us at mudandmilesdogco@outlook.com so we can make it right.
These terms are governed by the laws of England and Wales.